Last Updated: September 6, 2026
Welcome to Damac. Your privacy is important to us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, use the Damac platform, access the Damac App, or interact with our services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website and services.
1. Information We May Collect
Depending on how you interact with Damac, we may collect different types of information.
Personal Information
When you register, contact us, or use certain features, we may collect information such as:
- Name
- Mobile number
- Email address
- Account or login information
- Payment-related information
- Transaction information
- Information provided when contacting customer support
We only request information that is reasonably necessary for providing or improving our services.
Device Information
When you access our website or application, certain technical information may be collected automatically, including:
- IP address
- Device type
- Operating system
- Browser type
- Application version
- Language preferences
- Time zone
- General usage information
- Device identifiers where applicable
This information may help us maintain website functionality, improve performance, and identify technical problems.
Usage Information
We may collect information about how you interact with our website or application, such as pages visited, features accessed, games viewed, session information, and other interactions with the platform.
2. How We Use Your Information
Information collected through Damac may be used for purposes including:
- Creating and managing user accounts
- Providing requested services
- Processing transactions where applicable
- Providing customer support
- Improving website and application performance
- Personalizing the user experience
- Maintaining platform security
- Detecting suspicious or unauthorized activity
- Preventing fraud and abuse
- Troubleshooting technical issues
- Communicating important service updates
- Complying with applicable legal requirements
We do not use personal information for purposes unrelated to the services unless permitted or required by applicable law.
3. Cookies and Similar Technologies
Damac may use cookies and similar technologies to improve the functionality and performance of the website.
Cookies are small files that may be stored on your device when you visit a website. They can help remember preferences, understand website usage, and provide a more consistent experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Understanding website traffic
- Improving performance
- Security and fraud prevention
- Analytics
- Relevant communications or advertising, where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
4. Analytics
We may use analytics services or similar technologies to understand how visitors use our website.
Analytics information can help us understand which pages are useful, identify technical issues, measure website performance, and improve the overall user experience.
Analytics providers may process information according to their own privacy policies and terms.
5. Payment Information
Where Damac provides payment or transaction-related services, certain information may be required to process a transaction.
Payment information may be processed through third-party payment providers or financial service providers. Where applicable, payment providers may collect and process payment information directly according to their own privacy policies.
Damac does not necessarily store complete payment card or banking credentials on its own systems.
Users should always verify transaction details before confirming a payment and should never share passwords, PINs, OTPs, or security codes with another person.
6. How We Protect Your Information
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse, or loss.
Security measures may include access controls, monitoring, encryption where appropriate, secure connections, and other safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate steps to protect their own devices and account credentials.
7. Sharing of Information
We may share information where reasonably necessary to operate our services or where required by law.
Information may be shared with:
- Service providers assisting with website operations
- Hosting and technology providers
- Payment and transaction service providers
- Analytics providers
- Customer support providers
- Security and fraud-prevention providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We do not sell personal information simply for the purpose of providing access to our website or services.
Third-party service providers may process information according to their own contractual arrangements and privacy policies.
8. Third-Party Links
Our website may contain links to third-party websites, applications, services, or other online resources.
Damac does not control the privacy practices of third-party websites. Visiting an external website means that its own terms and privacy policy may apply.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
9. Children’s Privacy
Our services are not intended for individuals who are below the minimum legal age required to use the relevant service in their jurisdiction.
We do not knowingly request or collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that the information can be reviewed and, where appropriate, removed.
10. Account Security
If you create an account with Damac, you are responsible for maintaining the confidentiality of your login information.
Do not share your:
- Password
- OTP
- PIN
- Verification code
- Payment credentials
- Other account security information
If you believe that your account has been accessed without authorization, contact the appropriate support channel as soon as possible.
11. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.
12. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your data is processed
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Request restriction of certain processing activities
Some rights may be subject to legal or operational limitations.
To make a privacy-related request, contact us using the details provided below.
13. International Data Transfers
Depending on the services and technology providers we use, your information may be processed or stored in a country other than the country where you live.
Where applicable, we take reasonable steps to ensure that personal information receives appropriate protection when transferred or processed internationally.
14. Marketing Communications
Where permitted by applicable law, we may send users service-related communications and, where consent or another lawful basis is required, promotional communications.
You may be able to opt out of promotional communications by using the unsubscribe option included in the relevant communication or by contacting us.
Even if you opt out of promotional communications, we may continue sending important service-related messages where necessary, such as security notifications, account notices, or changes to important terms.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
We encourage users to review this page periodically to remain informed about how information is handled.
16. Responsible Use of the Platform
If Damac provides gaming services involving real money or financial transactions, users are responsible for ensuring that their use of those services complies with the laws and regulations applicable to them.
Users should understand the risks associated with online gaming and should use the platform responsibly.
Nothing in this Privacy Policy should be interpreted as a guarantee regarding financial outcomes, winnings, transaction processing times, or availability of any particular gaming service.
18. Acceptance of This Policy
By continuing to use the Damac website, application, or related services after this Privacy Policy is published, you acknowledge the practices described in this policy, subject to your rights under applicable privacy laws.
If you do not agree with this Privacy Policy, you should discontinue use of the relevant services.